jilio Privacy Policy

1. Introduction and Scope

jilio ("jilio," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how jilio collects, uses, discloses, and safeguards personal data of users ("you" or "your") who access or use our website at jilio.cam, mobile applications, and related online gaming services (collectively, the "Services").

This Privacy Policy is incorporated into and forms part of our Terms and Conditions. By accessing or using jilio Services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our Services.

jilio operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and all applicable Philippine privacy laws. As a PAGCOR-licensed online gaming operator, jilio also adheres to PAGCOR data protection requirements and gaming industry best practices for safeguarding player information.

2. Information We Collect

jilio collects various types of personal information necessary to provide our gaming services, comply with regulatory requirements, and enhance user experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for a jilio account, use our Services, or communicate with us, you voluntarily provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, mobile phone number, and username/password credentials
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, UMID, SSS ID, postal ID), proof of address documents (utility bills, bank statements, government correspondence), and selfie photographs for biometric verification
• Financial Information: Payment method details including GCash account information, Maya account details, bank account numbers for deposits and withdrawals, cryptocurrency wallet addresses, and transaction history
• Communication Data: Information you provide when contacting customer support, participating in surveys, submitting feedback, or communicating through live chat, email, or phone
• Voluntary Disclosures: Responsible gaming preferences, deposit limits, self-exclusion requests, and other preferences you choose to share

2.2 Information Collected Automatically

When you access jilio Services, we automatically collect certain technical and behavioral information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and mobile carrier information
• Usage Data: IP address, geolocation data (country, region, city), pages visited, games played, bet amounts and types, session duration, click patterns, referral sources, and timestamps of activities
• Gaming Activity: Betting patterns, game preferences, win/loss records, bonus usage, loyalty program participation, and tournament engagement
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, local storage, and similar technologies (see Section 8 for details)

2.3 Information from Third Parties

jilio may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from GCash, Maya, banks, and cryptocurrency networks
• Identity Verification Services: Identity authentication results, document verification status, and fraud risk assessments from third-party verification providers
• Marketing Partners: Referral information and attribution data from affiliate partners who refer players to jilio
• Regulatory Bodies: Self-exclusion lists, responsible gaming databases, and compliance information from PAGCOR and other regulatory authorities

3. How We Use Your Information

jilio processes your personal information for the following specific purposes, based on legal grounds permitted under the Philippine Data Privacy Act:

3.1 Service Provision and Contract Performance

We use your information to:

• Create, maintain, and authenticate your jilio account
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, sports betting, bingo, and other gaming products
• Calculate and credit winnings, bonuses, and promotional offers
• Manage your participation in tournaments, leaderboards, and loyalty programs
• Process your gaming activity and maintain accurate transaction records
• Provide customer support and respond to your inquiries

3.2 Regulatory Compliance and Legal Obligations

We process your data to comply with legal requirements including:

• Verifying your identity and age to ensure compliance with Philippine gaming laws (21+ requirement)
• Conducting Know Your Customer (KYC) checks as required by PAGCOR regulations
• Monitoring and reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by Philippine AML laws
• Maintaining records for tax reporting and financial auditing purposes
• Responding to lawful requests from Philippine law enforcement, regulatory bodies, and courts
• Checking self-exclusion databases and responsible gaming registries

3.3 Security and Fraud Prevention

We use your information to:

• Detect and prevent fraud, cheating, money laundering, and other illegal activities
• Monitor gaming activity for patterns indicating problem gambling or bonus abuse
• Verify the legitimacy of transactions and payment methods
• Protect jilio platform security and prevent unauthorized access
• Investigate suspected Terms and Conditions violations
• Enforce our rights and protect other users from harmful activities

3.4 Marketing and Communications

With your consent, we may use your information to:

• Send promotional emails about bonuses, free spins, tournaments, and special offers
• Deliver SMS notifications about account activities and time-sensitive promotions
• Provide personalized game recommendations based on your preferences
• Inform you about new features, games, and service improvements
• Conduct surveys and request feedback to improve jilio Services

You may opt out of marketing communications at any time by following unsubscribe instructions in emails, adjusting account preferences, or contacting customer support. Note that opting out of marketing does not affect transactional communications (deposit confirmations, withdrawal notifications, account security alerts) which we send based on contractual necessity.

3.5 Service Improvement and Analytics

We analyze aggregated and anonymized data to:

• Understand user behavior and gaming preferences
• Optimize website and mobile app performance
• Develop new features and gaming products
• Improve customer support quality and response times
• Enhance platform security measures

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jilio processes your personal data based on the following legal grounds:

Processing Purpose	Legal Basis
Account creation and gaming services	Contract performance - necessary to provide Services you requested
Age verification and identity checks	Legal obligation - required by PAGCOR regulations and Philippine gaming laws
Anti-money laundering monitoring	Legal obligation - required by Republic Act No. 9160 (AML Law)
Marketing communications	Consent - based on your explicit opt-in permission
Fraud prevention and security	Legitimate interest - protecting jilio platform and users from harm
Service improvement and analytics	Legitimate interest - enhancing user experience and platform performance

Where we rely on your consent as the legal basis, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal. Where we rely on legitimate interests, you have the right to object to processing (see Section 10).

5. Information Sharing and Disclosure

jilio does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf:

• Payment Processors: GCash, Maya, banks, and cryptocurrency networks to process your deposits and withdrawals
• Identity Verification Services: Third-party KYC providers who verify your identity documents and conduct background checks
• Gaming Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other game developers who power our casino games and live dealer tables
• Cloud Hosting Providers: Secure data centers that host jilio infrastructure and databases
• Customer Support Tools: Live chat platforms, email services, and CRM systems used to provide support
• Analytics Services: Third-party analytics tools that help us understand platform usage (with data anonymization where possible)

All service providers are contractually obligated to use your data only for the specified purposes, maintain confidentiality, and implement appropriate security measures. We conduct due diligence to ensure third parties comply with Philippine data protection standards.

5.2 Regulatory Authorities and Law Enforcement

jilio may disclose your information to government and regulatory bodies when required by law:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing compliance and regulatory audits
• Anti-Money Laundering Council (AMLC) for suspicious transaction reports
• National Privacy Commission (NPC) for data protection compliance matters
• Bureau of Internal Revenue (BIR) for tax reporting obligations
• Philippine National Police (PNP) and other law enforcement agencies responding to lawful requests
• Courts and judicial authorities in response to subpoenas or court orders

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving jilio, your personal information may be transferred to the successor entity. We will notify you via email and prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you provide explicit consent for specific disclosures.

6. Data Security

jilio takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or destruction.

6.1 Technical Security Measures

• Encryption: All data transmitted between your device and jilio servers is encrypted using TLS/SSL protocols. Sensitive data at rest (passwords, financial information) is encrypted using AES-256 encryption.
• Secure Infrastructure: jilio uses enterprise-grade cloud hosting with redundant backups, DDoS protection, and 24/7 security monitoring.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data, limited to what is necessary for their job functions.
• Authentication: Strong password requirements, account lockout mechanisms after failed login attempts, and optional two-factor authentication (2FA) for enhanced account security.
• Security Testing: Regular vulnerability assessments, penetration testing, and security audits conducted by independent third-party cybersecurity firms.

6.2 Organizational Security Measures

• Employee training on data protection obligations and handling of personal information
• Confidentiality agreements and background checks for all staff with access to personal data
• Incident response procedures for prompt detection and mitigation of data breaches
• Regular policy reviews and updates to maintain compliance with evolving security standards

6.3 Your Responsibility

While jilio implements robust security measures, you also play a role in protecting your account. We recommend that you:

• Choose a strong, unique password for your jilio account and do not share it with anyone
• Enable two-factor authentication if available
• Log out of your account after each session, especially on shared or public devices
• Keep your email account secure, as it can be used for account recovery
• Report any suspicious account activity to jilio immediately

7. Data Retention

jilio retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Accounts

For active jilio accounts, we retain your personal data throughout your relationship with us to provide Services, maintain transaction history, and comply with ongoing regulatory requirements.

7.2 Closed Accounts

After account closure, jilio retains certain information to comply with legal obligations:

• Financial Records: Transaction history, deposits, withdrawals, and gaming activity are retained for seven (7) years as required by Philippine tax laws and PAGCOR regulations.
• Identity Documents: KYC verification records are retained for five (5) years after account closure to comply with anti-money laundering recordkeeping requirements.
• Responsible Gaming Records: Self-exclusion requests and responsible gaming interactions are retained indefinitely to honor your self-exclusion preferences and protect you from future harm.
• Dispute Records: Information related to disputes, complaints, or legal proceedings is retained until the matter is fully resolved plus applicable statute of limitations periods.

7.3 Marketing Data

If you opt out of marketing communications, we will suppress your contact information from marketing lists but retain a record of your opt-out preference indefinitely to honor your request.

7.4 Data Deletion

Once retention periods expire and no legal obligation requires continued storage, jilio securely deletes or anonymizes your personal information in accordance with our data retention schedule and Philippine data protection requirements.

8. Cookies and Tracking Technologies

jilio uses cookies, web beacons, local storage, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow jilio to recognize your browser, remember your preferences, and provide personalized features.

8.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for website operation, including session management, authentication, and security. These cannot be disabled without affecting site functionality.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with jilio, identify popular content, and detect technical issues.
• Functionality Cookies: Remember your preferences (language, currency, game filters) to provide a personalized experience across sessions.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional offers and measure advertising effectiveness. These require your consent.

8.3 Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain jilio features. Note that opting out of cookies does not opt you out of all advertising—you may still see generic ads not tailored to your interests.

8.4 Third-Party Cookies

Some cookies are placed by third-party services we use (analytics providers, advertising networks). These parties have their own privacy policies governing their use of your data. jilio does not control third-party cookies but requires partners to respect your privacy.

9. International Data Transfers

jilio primarily stores and processes your personal data within the Philippines using local and regional data centers. However, some of our service providers (cloud hosting, game developers, payment processors) may be located outside the Philippines, potentially resulting in cross-border data transfers.

When we transfer your data internationally, jilio ensures adequate protection through:

• Selecting service providers in jurisdictions with adequate data protection laws recognized by the Philippine National Privacy Commission
• Implementing standard contractual clauses requiring recipients to maintain data protection standards equivalent to Philippine law
• Conducting due diligence to verify third-party security practices
• Limiting international transfers to what is necessary for service provision

By using jilio Services, you consent to the transfer of your information to countries outside the Philippines under the safeguards described above.

10. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

10.1 Right to Access

You have the right to request confirmation of whether jilio processes your personal data and to obtain a copy of your data. You can view much of your information directly in your account dashboard. For additional information, contact our Data Protection Officer.

10.2 Right to Rectification

You may update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support. Some information (date of birth, legal name) may require verification before changes are permitted to prevent fraud.

10.3 Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes collected, you withdraw consent (where consent was the legal basis), or you object to processing. However, this right is subject to limitations—jilio may be legally required to retain certain data for regulatory compliance, fraud prevention, or legal defense even after you request deletion.

10.4 Right to Object

You may object to processing of your data for direct marketing purposes at any time. For other processing based on legitimate interests, you may object on grounds relating to your particular situation; jilio will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider where technically feasible.

10.6 Right to Lodge a Complaint

If you believe jilio has violated your privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto St., Pasay City, Metro Manila 1307
Email: [email protected]
Website: www.privacy.gov.ph

10.7 How to Exercise Your Rights

To exercise any of these rights, please contact jilio's Data Protection Officer at [email protected] or through our customer support channels. We will respond to your request within thirty (30) days. We may ask you to verify your identity before processing requests to protect your data from unauthorized access.

11. Children's Privacy

jilio Services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. Our age verification procedures are designed to prevent minors from accessing our platform.

If we discover that we have inadvertently collected information from a person under 21, we will promptly delete that information and close the account. If you believe a minor has provided information to jilio, please contact us immediately at [email protected] so we can take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control tools to prevent minors from accessing gambling websites. jilio supports responsible gaming and the protection of vulnerable populations including minors.

12. Changes to This Privacy Policy

jilio reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying a prominent notice on the jilio website and mobile app

Material changes will take effect thirty (30) days after notification, giving you time to review and, if desired, close your account if you do not agree with the updated policy. Your continued use of jilio Services after the effective date constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jilio protects your information. For significant changes that require your consent under Philippine law, we will obtain your explicit consent before applying the new policy to your existing data.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or jilio's data practices, please contact us:

General Privacy Inquiries:

Email: [email protected]
Phone: +63 (02) 8XXX-XXXX
Live Chat: Available 24/7 on jilio.cam

Data Protection Officer:

Email: [email protected]
Address: jilio Data Protection Office, Metro Manila, Philippines

We aim to respond to all privacy inquiries within five (5) business days. For formal data subject rights requests, we will respond within thirty (30) days as required by the Philippine Data Privacy Act.